Tickets & SLAs
Queues, a drag-to-move board, SLA clocks you can pause after-hours, checklists, collaborators, and email-to-ticket that threads replies on its own.
Service-desk command
Command the entire service desk.
QCommander pulls tickets, assets, change and projects into one console built for MSPs and MSSPs — with airtight client isolation and a private AI copilot that never phones home.
Systems operational
Tickets/CMDB/Change·CAB/Projects/SLA/Knowledge/Reports/M365/RMM
The console
Every function of the desk, on one screen.
No tab-sprawl, no stitching tools together. Each module shares one system, one search, and one sign-in.
Assets & CMDB
Track every configuration item, map dependencies, run impact analysis before a change, and keep device configs and backups on the record.
Change & CAB
Raise change requests through a full ITIL lifecycle, route them to a Change Advisory Board for approval, and attach the change plan.
Projects
Board and Gantt views, reusable templates, and one click to spin a ticket out of any task when the work needs the desk.
Knowledge base
Capture the fix the moment you resolve a ticket, then surface the right article on the next one that looks the same.
Private copilot
Summarize a thread, suggest triage and a resolution — running on your own model, so customer data never leaves your walls.
Integrations
Microsoft 365 for SSO, directory sync and mail-to-ticket. Kaseya VSA X to pull devices into the CMDB and turn critical alerts into tickets.
Reporting
Live dashboards, exportable reports, and a scheduled daily digest of what opened, closed, and is still outstanding.
Why it's built different
Made for teams that carry other people's risk.
Isolation by design
One client can’t reach another
Client separation lives at the core of the platform, enforced in one place instead of a thousand scattered checks. Every request is scoped to a single client company, so one tenant’s tickets, assets and people stay invisible to the next — the boundary an MSP or MSSP is trusted to hold.
One command center
Not twelve tabs
Tickets, assets, change, projects and knowledge live in one system with one search and one login — so your techs stop being the integration.
Yours to run
Your stack, your rules
Self-hosted, your identity provider, your AI model. QCommander fits into your operation instead of renting you someone else's cloud.
Plugs into the stack
Wired to the tools you already run.
Microsoft 365
Single sign-on, directory sync, and support mailboxes that turn inbound email into threaded tickets.
Kaseya VSA X
RMM devices flow into the CMDB; high and critical alerts open tickets automatically, deep-linked back to the source.
Your identity provider
Entra and OIDC sign-in with tenant pinning and a silent hand-off from your own portal.
Take command
See QCommander running on your desk.
Tell us where to reach you and we’ll set up a walkthrough for your team.
Built by Frontline Cyber · qcommander.us